TECH SUPPORT

What do you need help with?

What do you need help with?

How to troubleshoot file uploading issues.

How to troubleshoot QR code scanning issues.

How to attach a photo or video to a QR code.

How to troubleshoot file uploading issues.

How to troubleshoot QR code scanning issues.

How to attach a photo or video to a QR code.

Commonly Asked Questions

“To” and “Title” fields are optional. “To” will be seen on the purple preview screen if the field is left empty.

  1. Cannot edit the media or reattach another media.
  2. Cannot delete the media off the QR code. A user can delete it from the library but it will still forever be attached to the QR code.
  3. Cannot change status to “private.”
  4. Cannot edit the “to” or “title” fields.
  5. CAN edit the privacy number if the video/photo was originally set to “private.”

Once a video/photo is attached, the sender:

  1. Cannot change status to “private.”
  2. CAN edit the privacy number if the video/photo was originally set to “private.”

The entire piece of artwork for downloadables (includes white border) must not be smaller than 1.5″ or 110px. It must also stay proportional.

Commonly Asked Questions

“To” and “Title” fields are optional. “To” will be seen on the purple preview screen if the field is left empty.

Once a video/photo is attached, the sender:

  1. Cannot edit the media or reattach another media.
  2. Cannot delete the media off the QR code. A user can delete it from the library but it will still forever be attached to the QR code.
  3. Cannot change status to “private.”
  4. Cannot edit the “to” or “title” fields.
  5. CAN edit the privacy number if the video/photo was originally set to “private.”

Once a video/photo is attached, the sender:

  1. Cannot change status to “private.”
  2. CAN edit the privacy number if the video/photo was originally set to “private.”

The entire piece of artwork for downloadables (includes white border) must not be smaller than 1.5″ or 110px. It must also stay proportional.

Can’t find your answer? Fill out this form and let us help.
Can’t find your answer? Fill out this form and let us help.